Privacy Policy
| Account Data (Students/ Parents and Teachers) | To use certain features (like enrolling in a course or demo session for a course), you need to register and create an user account. When you create or update your account, we ask for, collect and store the data you provide, like your phone number, email address, gender, students name (student being the ward of a “parent”) school grade, curriculum followed e.g. Common Core / GCSE / CBSE, city/country/time zone and date of birth, and assign you a unique identifying number (“Account Data”). All account data is collected with the express consent of the parent, electronically. Account data may include data on payment instruments used. The payment instrument must belong or be primarily used by the Parent. |
| Personal Data | You may also choose to provide your personal information like a photo, social media profiles, or other data, called as Profile Data. Your Profile Data will be publicly viewable by others. |
| Teacher’s / Instructor’s personal data | If you register as a teacher / instructor / mentor / counsellor you must provide personal biographical and academic accreditation, professional qualifications, work history, in addition to location and residency status. We will attempt to verify information provided by you through trusted / empanelled partners. We will share information you have provided with other stakeholders like parents, other teachers / mentors / counsellors or operations teams, to ensure quality, to maintain standards and facilitate smooth operations. |
| Shared Content | Parts of the Services that allow you to interact with teachers /instructors/ mentors / other students counsellors, and other users or share content publicly, including in class performance, assignments and by allowing you to post reviews sharing in class experiences including performance updates. Such shared content may be publicly viewable by others depending on where it is posted. |
| Course and class Data | When you enrol in and avail of demos / courses/ or interact with a teacher/instructor , we collect certain data including the material/courses accessed, assigned, performance including speed, accuracy of the assignments across learning materials, attendance, data on your exchanges with teachers / instructors and other students and other related items basis course requirements. We also maintain logs of communication, access, and instruction such as interaction with teachers on Video, Audio or chat mediums as used in the class. These logs are used to audit for class performance of teachers / instructors by our operations teams for quality assurances and improvement purposes. |
| Payment Data | If you make purchases, we collect certain data about your purchase (such as your name pin/zip/geography code, currency, payment instrument) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, payment instrument information such as debit/credit card information, payment provider login, billing address, and geo/pin/zip code. For security, we do not collect or store sensitive cardholder data, such as full debit/credit card numbers or card authentication data. |
| Teacher’s / Instructor’s / Mentor’s Payment Data | If you are a teacher/instructor/mentor, you need to share your bank account details along with any applicable tax identification such as Permanent account number or any other relevant identification mandated by relevant tax authorities to receive payments. We collect and use certain information, including your payment account, email address, account ID, physical address, Bank identification details such as IFSC code and/or other data necessary for us to send payments to your account. If you are a teacher / instructor / mentor, prospective, in training or empanelled, we in conjunction with partners may attempt to verify independently, information you have provided including location, resident status, tax permanent account numbers, tax status, personal biographical information, and other personal information including location and residency status necessary for taxation purposes. |
| Data pertaining to your accounts with other service providers | We may obtain certain information through your social media or other online accounts if they are connected to CueMath account, or if you use them while accessing any Cuemath service. If you should access CueMath via another third-party platform or service, like Facebook or using your google account, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, account ID number, login email address, location, applicable time zone, physical location of your accessed devices, gender, date of birth, and list of friends, connections or contacts. Generally these platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us and their applicable terms and policies. Please note If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party, in addition to our terms and our policies. |
| Data pertaining to your accounts with other service providers | We may invite you to complete a survey or participate in a promotion (like a contest / quiz/ event, or a challenge or referrals), either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of participating, such as your and your ward’s name, email address, date of birth, school grade your phone number, nature of event and details of participation and reviews. That data is subject to this Privacy Policy unless otherwise stated in the terms and conditions of the promotion or in any communication or in another privacy policy. The data collected will be used to administer the demo/ event / promotion or survey, referral including for notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information or your participating ward’s information publicly (like on a git hub profile or an event page or a profile page of a teacher /instructor or other profile pages). Where we use a third party platform to conduct an event / demo/ promotion or administer a survey, seek feedback, or seek referral, the third partyʼs privacy policy will also apply. |
| Customer service / communications and Support | If you contact us for a query, seeking resolution to a grievance or support in any other matter, or to report a problem or concern (regardless of whether you are a registered user or have created an account), we will collect and store your contact information, details of messages including medium and content of the message, in addition to personal identifying data about you like your name, email address, contact number, location, device, device OS details, IP address or other device identification, and any other data you provide or that we collect through other automated means. We will use the data so collected to provide a response to you and undertake measures to pro-actively respond to potential similar requests in the future from you or other users in accordance with this Privacy Policy. |
| System Data | Technical data about your device or computer, like your IP address, device type, operating system type and version, browser type and version, unique device identifiers, domain and other systems data, and platform types (“System Data”). |
| Usage Data | Usage data about your or your ward/students interactions with the Services, including content accessed, courses accessed on our platform, demo courses and sessions, events accessed and participation including platform and performance statistics such as question level performance and performance on timed assessments, time spent on worksheets, apps or web pages, games, or other parts of the Service, pages visited, features used such as games played, content downloaded, your click data including search queries, date and time, your communication on the platform with teachers/instructors/mentors/ and other students and other data regarding your use of the Services (“Usage Data”) |
| Approximate Geographic Data | An approximate geographic location, including information like country, city, time zone, and geographic coordinates, calculated based on your IP address. |
Preferences: cookies that remember data about your browser and preferred settings that affect the appearance and behaviour of the Services (like your preferred language). Security: cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorised use of your account. Functional: cookies that store functional settings (like the volume level you set for video playback). Session State: cookies that track your interactions with the Services to help us improve the Services and your browsing experience, remember your login details, and enable processing of your course purchases.
These are strictly necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable.
You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.Analytics including 3rd party analytics toolsWe use commonly used third-party analytics tools and services such as Google Analytics amongst others. These 3rd party services use Data Collection Tools and mechanisms to help analyse your use of the Services provided by us. These often include visit data such as origination details of your visit, length, frequency and other such data, type of pages and material accessed and used, and in case of mobile, applications will include data on, from where the application was downloaded and installed on your device.We use this data to improve the Services, customise our services for you, determine what improvements need to be made to provide better services and provide you with services content and information that may be potentially of interest to youOnline and App AdvertisingWe use commonly used 3rd party advertising services e.g. Facebook, Instagram, Google Display network, and other such display and advertising networks for our promotional and advertising purposes. These ads may be served to you based on information that the advertising networks have about you based on their data. They may also be based on what we have come to know about your preferences from your data with us, and may be customised for your specific interests.These 3rd party advertising services typically use cookies on your device and or browser in order to track data about your use of our Services and other services you may use on their networks to customise the advertisements for you. In order to deliver customised content and advertising we may provide these 3rd part advertising networks with a masked version of your data, in a machine readable, but not human readable form, including contact data. This may be based on information content and reviews that you share publicly on our Services.When using our mobile apps you may also receive customised in-app promotions and advertisements. Each of these operating systems provide their own privacy policies and allow you to review and reset your settings.Permitted or required by law;
Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues;
Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of CueMath, our users, employees, members of the public, or our Services.
We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.The Company will not disclose any Personal Information or data to governmental institutions or authorities unless such disclosure is requisitioned under any law or judicial decree or when the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our Terms of Use.During a Change in Control: If CueMath undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organisation during such transition or in contemplation of a transition (including during due diligence).After Aggregation/ De-identification: we can disclose or use aggregate or de-identified data for any purpose.Due to the communications standards on the internet, when a User uses the Applications, the Company automatically receives the uniform resource locator (URL) of the site from which such User came and the site to which such User is going when he/she/it leaves the Applications. The Company also receives the Internet Protocol (the “IP”) address of each User’s computer (or the proxy server a User used to access the internet), the User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s internet service provider (ISP). This information is used to analyze overall trends to help the Company improve its actions and reach in relation to the Cuemath Learning Program, including for the purposes of improving the Cuemath Learning Program. The linkage between User’s IP address and User’s personally identifiable information is not shared with third-parties without such User’s permission or except when required by law or except where required to provide or facilitate the services provided by the Company. Notwithstanding the above, the User acknowledges the Company’s right to share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.All the information, including Personal Information, provided by the Users (the “User Information”) is maintained by the Company in electronic form on online servers/cloud systems and shall be accessible by certain employees of the Company as mentioned below. The User Information may also be converted to physical form from time to time. Regardless of the manner of storage, the Company will keep all User Information confidential, and will only disclose User Information to the persons mentioned below:
Its employees on a need-to-know basis. All the Company employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect the confidentiality of User Information.
Third party service providers to the extent necessary to provide the Users with the necessary assistance. The Company may provide the User Information to third party service providers to work on behalf of or with the Company to provide the Users with the necessary assistance, to help the Company communicate with the Users or to maintain the Applications.
Notwithstanding the above, the Company shall not be responsible for any breach of security or for any actions of any third parties that receive the User Information or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Do not share Password and OTPCueMath takes appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and CueMath, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorised access by third parties. Your password and OTPs are an important part of our security system, and it is your responsibility to protect it. You should not share your password / OTP with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact [email protected] with detail concerns.You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the cuemath classes, progress reports and notices about our policies.
The browser or device you use may allow you to control cookies and other types of local data storage. Your wireless device may also allow you to control whether location or other data is collected and shared.
Accessing, Updating, and Deleting Your Personal DataYou can access and update your personal data that cuemath collects and maintains as follows:
To update data you provide directly, log into your account and update your account at any time using valid password / OTP. To terminate your account: Visit your profile settings page and follow the steps.
If you have any issues terminating your account, email us at [email protected] or via our Support Center (https://www.cuemath.com/support/).
Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in class progress); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.To request to access, correct, or delete your personal data, email [email protected] or write to us at CueMath,, Attn: Privacy Team, 100 Feet Road, Koramangala, Bangalore, India. Please allow upto 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.The Company shall address any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, the Company has designated Ms. Chatlotte Arujah as the ‘grievance officer’, who will redress the grievances of the Users expeditiously but within 3 (three) months from the date of receipt of grievance, and who can be reached by:Sending an email to [email protected]
Sending a letter marked to the attention of Ms. Subi John, at the address, Plot No. 7, 80 Feet Road, 4th Block, Kormangala, Bengaluru - 560034.
Your rights elaborated in specific jurisdictionsUsers in India : As defined under Indian Law “Personal information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a natural person.The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:passwords;
financial information such as bank accounts, credit and debit card details or other payment instrument details;
physical, physiological and mental health condition;
sexual orientation;
medical records and history;
biometric information;
information received by body corporate under lawful contract or otherwise;
details as provided at the time of registration or thereafter; and
call data records.
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as sensitive personal data or information.
Personal Data in India has recently been adjudicated by the Supreme Court of India as being part of your fundamental right and the same needs to be protected and secured. Therefore your understanding and acceptance of this policy is of prime importance and based on such consent and agreements as stated herein, we are taking steps to place in public domain our privacy policy as well as obtain your consent to use the same in the manner prescribed herein.Users in USA: All our operations are in compliance with COPPA. In line with COPPA – A student can be enrolled in our program only with Due parental consent.Users in California:Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). If you are an eligible California user, included in these rights are:
“Right to Know” — You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you and access a copy of your personal information.
“Right to Deletion” — You have the right to request deletion of personal information that we have collected about you.
“Right to Non-Discrimination” — If you choose to exercise any of your rights under CCPA, CueMath will treat you like all other users. In other words, there is no penalty for exercising your rights under CCPA.
To exercise any of these rights under CCPA, please email [email protected] or write to us at CueMath, Attn: Privacy/Legal Team, 100 Feet Road Koramangala, Bangalore, India. As part of the CCPA you may designate an authorised agent to make these requests on your behalf. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify you and/or your agentʼs identity before fulfilling your request.
Additionally, for more information about the personal information we collect and how we collect it, please see the sections above entitled “What Data We Get” and “How We Get Data About You.”
To learn about the business and commercial purposes for which your personal information is collected and the categories of service providers who have access to your personal information, please see the sections above entitled “What We Use Your Data For” and “Who We Share Your Data With.”
Most importantly, as per the CCPA, CueMath does not sell your personal information or the personal information of any of our users.
As a California resident, you also have the right to request certain details about what personal information we share with third parties for those third partiesʼ direct marketing purposes. To submit your request, send an email to [email protected] with the phrase “California Privacy Data” and include your mailing address, state of residence, and email address.
Since the internet industry is still working on Do Not Track standards, solutions, and implementations, we do not currently recognise or respond to browser-initiated Do Not Track signals.
Users in Australia: If you are an Australia resident and you have a complaint, you may refer it to the office of the Australian Information Commissioner (“OAIC”). You can contact OAIC by visiting www.oaic.gov.au (http://www.oaic.gov.au); forwarding an email to [email protected] (mailto:[email protected]); telephoning 1300 363 992; or writing to OAIC at GPO Box 5218, Sydney NSW 2001.Users in the EU or EEA: Specifically, personal data collected in the United Kingdom (“UK”), Switzerland, and the European Economic Area (“EEA”) is transferred and stored outside those areas. Additionally, if you are located in the UK, EEA, or Switzerland, you also have the right to lodge a complaint with your data supervisory authority.That data is also processed outside of the UK, Switzerland, and the EEA by our group companies, or our service providers, including to process transactions, facilitate payments, and provide support services as described in Section 3.1. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by CueMath and its processors.Generally applicable for Users Outside of the India: CueMath, is headquartered in India, and in order to provide the Services to you, we must transfer your data to India and process it there. By visiting or using our Services, you consent to storage of your data on servers located in the India. If you are using the Services from outside India, you consent to the transfer, storage, and processing of your data in and to India or other countries.No sensitive personal data or information is automatically collected by the Company from any casual visitors of the Applications, who are merely perusing or browsing the Applications, except as otherwise provided in section 4
Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Applications immediately.
If you, as a casual visitor, have inadvertently browsed any other pages of the Applications prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by the Company. All visitors, however, encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as the Company cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Applications.
You are not a casual visitor if you have willingly submitted any personal data or information to the Company through any means, including email, post on the Applications. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
You must, at all times, respect the terms and conditions of the then-current Privacy Policy and the Terms of Use. This includes respecting all intellectual property rights which may belong to the Company’s third parties.You must not create or otherwise disseminate any information which may be deemed to be injurious, violent, offensive, racist or xenophobic or which may otherwise violate the purpose and spirit of the Company and its community of Users.You must not share personal information that you have become aware of in the course participating in a class or otherwise acquiredYou must not provide information to the Company and /or other Users which you believe might be injurious or detrimental to your person, professional or social status.Any violation of this Privacy Policy may lead to the restriction, suspension or termination of your account by the Company and of your right, if any, to have access to the Applications, as we take these principles seriously and consider them to be the basis on which our Users adhere to the Company policies and the services which it offers.